ESP Privacy Policy


The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. This policy details the information regarding personal data that the Empowering Strategic Performance Limited website collects, stores and uses.



Who are we?


Empowering Strategic Performance is a Limited Company registered in England (No. 6091824) which provides medical communications and education. The registered address is 14 Wellington Business Park, Dukes Ride, Crowthorne, Berkshire RG45 6LS.



How do we collect personal information from you?


Empowering Strategic Performance Limited collects personal information when you register for an account with us



What type of information is collected from you?


Your name and contact information (including email address) which you provide to us when you register for an account.


Website usage data - we may monitor your use of this website through the use of cookies.


For example, we may monitor how many times you visit, which pages you go to, traffic and location data, IP address, operating system and browser type. This information helps us to build a profile of our users. Most of this data is aggregated or statistical, which means that we cannot identify you individually.


Only the IP address could be used to identify you individually (indirectly through your ISP and only by the relevant authorities). Your IP address is only stored in log files that are deleted after 30 days.


Please see further the section on ‘Use of cookies’ below.



How is your information used?


Collecting this data helps us understand what you are looking for from our website, and in particular for the following reasons:


  • to contact you via email regarding information relevant to this topic
  • to inform you of relevant updates to the textbook


If you do not want to receive ongoing communications, please check the ‘Opt out of receiving communications regarding information relevant to this topic’ box when registering.



Who has access to your information?


We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.



How you can access and update your information


The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please update using the user profile section of this website or email us at: enquiries@espstc.com


You have the right to ask for a copy of the information Empowering Strategic Performance Limited holds about you or to ask for it to be removed. We will only remove data we hold on you if we are not legally obliged to retain it (e.g. for tax or contractual purposes).


We will ask you to provide formal proof of identity before releasing, editing or removing any of your information.



Security precautions in place to protect the loss, misuse, or alteration of your information


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Empowering Strategic Performance Limited will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.


All customer and supplier details will be kept stored on secure servers, and access limited to only authorised personnel with password protected access.


We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL and TLS encryption technology to encrypt data during transmission through public internet (your enquiry form submissions and their transmission via email services to us).


However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Once we receive your information, we make our best effort to ensure its security on our systems. If you believe your Personal Data has been compromised, please contact us.



Use of 'cookies'


Like many websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.


Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor. GA makes use of cookies, details of which can be found on Google’s developer guides.


Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.


It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.



Links to other websites


Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.


In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.



Email links


If you email Empowering Strategic Performance Limited directly the email is transmitted to us via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer, until it reaches your email provider or in some cases, until it reaches us. We have no control over this, but most popular email providers like Gmail do provide end-to-end encryption.



About this website’s server


This website is hosted in a virtual server by Amazon (Amazon Web services) within a secure UK data centre. The server may only be accessed by authorised personal and we have taken numerous security precautions including:


  • Anti-Virus and Anti-Malware scans (passive and active)
  • Secure SSH (Secure Shell) access with private/public key and password authentication for access by authorized personnel only
  • Firewall locking down all but essential ports
  • Security settings applied so the server meets the technical level of PCI (Payment Card Industry) security requirements
  • Regular backups to secured backup storage



16 or Under


We are concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.



Data Breaches


We will report any unlawful data breach of this website’s database to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.



Our lawful basis for processing this data


We will ensure we have your permission to use the data necessary for the fulfillment of services provided or in order to take steps to procuring further orders.



Data Retention


Empowering Strategic Performance Limited will retain personal data we process on behalf of our customers for as long as needed to provide our services. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. The Data will be reviewed at least annually.



Review of this Policy


We keep this Policy under regular review. This Policy was last updated in June 2018, but we may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.


Any questions regarding this Policy and our privacy practices should be sent by email to enquiries@espstc.com



Cookie Policy


What are cookies and why we use them


Our website, along with most commercial websites use cookies in one form or the other. Cookies are small pieces of information that a website saves in a cookie index file on your computer's hard drive. Cookies have many uses, and although they are usually used for innocent services like keeping track of a users session (e.g. to ensure a logged on user can only access their own information), amongst other debatably less innocent uses they can also be used for serving tailored adverts to people based on their browsing habits - something which people may object to.


We do NOT store any personal information in cookies OR use them for any advertising purposes whatsoever. We use cookies for the following:


Google Analytics - a web analytics tool which gives us (anonymous) information on website visitors to help us improve our service to you (We only use this information for statistical analysis purposes). It provides us with general information such as visitor numbers, what pages are being viewed, what browsers are being used and what websites or search terms were used to access our website.


Cookies in no way give us any form of access to your computer, or to any personal information about you.


You can choose whether to accept or reject cookies. Web browsers typically automatically accept cookies, but you can modify your browser settings to delete and/or disable cookies if you prefer. This may limit your use of websites (for example, preventing you from logging in to an account). For more information about cookies, and how to set your browser to reject cookies, please go to www.allaboutcookies.org.



Legal Information


Registered Address:

ESP Ltd
14 Wellington Business Park
Crowthorne
Berkshire
RG45 6LS, UK

VAT No: 903 8649 10

Company Registration No: 6091824